West Virginia Mortgage Law Practice Test

A loan processor's "clerical and support duties" may include any of the following, EXCEPT:

1. Communicating with consumers to obtain general information to facilitate underwriting

2. Explaining terms of the loan to clients

3. Receiving information from loan applicants needed to process an application

4. Verifying loan applications

The correct answer is: Communicating with consumers to obtain general information to facilitate underwriting

In the context of a loan processor's duties, clerical and support tasks generally encompass activities that do not involve making decisions or offering professional advice about a loan. The role is often focused on organizing and managing documentation and communication essential for moving the loan process along, rather than directly interfacing with applicants in an advisory capacity. Communicating with consumers to obtain general information is considered an essential part of the loan process; however, the specific act of explaining the terms of the loan to clients goes beyond mere clerical support. This function requires a professional understanding of the loan details, which could imply an advisory role that is typically reserved for licensed professionals, such as loan officers or mortgage advisors. Thus, while gathering basic information is indeed part of a processor's role, explaining loan terms involves a deeper level of engagement and expertise that is not aligned with simply providing clerical support. Ultimately, the correct answer highlights the distinction between the straightforward tasks suited to a loan processor and the more complex activities that could involve legal or financial advice, which are outside the scope of clerical duties.